Privacy Policy

Privacy Notice
This privacy notice provides details on how Jordec Business Services Ltd T/a Jordec Cleaning Services collects and processes your personal data. This includes instances when you make purchases or request products from us, engage with our website, sign up for newsletters, or request marketing materials.

Contact Details
Email: sales@jordec-cleaning.com
Address: Jordec Business Services Ltd T/a Jordec Cleaning Services, Suite 7, 6 Challenge Way, Colchester, Essex, CO1 2LY
Phone: 03300 101 660

Data Controller
Jordec Business Services Ltd T/a Jordec Cleaning Services is the data controller responsible for your personal data. References to “us” and “we” in this notice pertain to Jordec Business Services Ltd T/a Jordec Cleaning Services.

For any inquiries regarding this privacy notice or to exercise your legal rights, please contact us using the details provided above.

Data Accuracy
Please notify us of any changes to your personal data to ensure its accuracy and up-to-dateness.

Data Collection
Personal data refers to information that can identify an individual. We collect and process various types of personal data, including identity data (e.g., name), contact data (e.g., address, email, phone number), marketing data (e.g., newsletter subscription), and technical data (e.g., cookies, analytics).

We do not collect sensitive personal data such as race, ethnicity, religious beliefs, sexual orientation, or age unless directly relevant to our relationship with you.

Failure to Provide Personal Data
Failure to provide necessary personal data, such as the full name and contact details for delivery, when requested may result in the cancellation of a contract. In such cases, a full refund will be promptly issued.

Personal Data Collection Methods
We collect personal data through various interactions, including:

  • Direct purchases on our website
  • Direct communications via phone, Message, email, or post
  • Trade account applications
  • Account creations
  • Newsletter sign-ups
  • Marketing requests

Additionally, we may receive personal data from third parties, such as technical data from Google Analytics or cookies, and publicly available information from sources like social media platforms or Companies House.

Third-Party Links
Our website may contain links to third-party websites or applications. Clicking on these links may enable third parties to collect or share data about you. We are not responsible for the privacy practices of these third-party sites and recommend reviewing their privacy policies when leaving our website.

Use of Personal Data
We primarily use your personal data to process orders and comply with legal obligations. Your personal data will not be shared with third parties without your consent, except when required by law.

We may use your personal data for marketing communications, but third-party marketing will only occur if you opt-in. You can withdraw consent for marketing communications at any time.

You will receive marketing communications from us if you have requested information or previously purchased products from us and have not opted out. Marketing communications may also include products from other brands we distribute, with your consent.

Cookies
Cookies are small files stored on your computer that help improve website functionality. We use cookies for analytics and to enhance your browsing experience. You can adjust your browser settings to manage cookies, but disabling them may impact website functionality.

Change of Purpose
We will only use your personal data for the purposes for which it was collected, or if we reasonably consider that another purpose is compatible with the original. If we need to use your data for an unrelated purpose, we will notify you and explain the legal basis for doing so.

Personal Data Disclosure
We may share your personal data with:

  • Legal authorities, such as HMRC
  • Service providers operating on our behalf (e.g., Google Analytics)
  • Credit reference agencies
  • Professional advisers (lawyers, insurers)
  • Third parties in the event of a business sale, transfer, or merger

Data Security
We have implemented security measures to prevent unauthorised access or data breaches. Personal data access is restricted to authorised personnel and service providers who require such information for business purposes.

Data Retention
We will retain your personal data for the duration necessary to fulfil the reasons for which it was collected, including legal obligations. Personal data will be stored for a maximum of six years from the last service point. Data will be securely destroyed after this period.

You have the right to request data deletion at any time, except for information we are legally required to retain.

Legal Rights
You have the right to request access to your personal data at no charge. We may request identity verification before disclosing information and may charge an administrative fee for excessive or repetitive requests.

We will comply with your request within one month and inform you in case of any delays.

You may also request data correction, and we reserve the right to verify updates.

Should you have any questions or wish to exercise your legal rights, please contact us using the provided contact details.

Thank you for entrusting Jordec Business Services Ltd T/a Jordec Cleaning Services with your personal data.